If you are in our local area you wil be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge.
On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director.
If you are not in our local area you may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We cannot guarantee exact times. We do our best with time frames. We will do our best to honor your request; this may result in an additional charge to you to honor the request.
If the recipient is not at their home when a delivery is attempted we will leave the order outside the door/somewhere safe. The driver will phone the recipient to let them know a delivery has been left for them (this is why it is important to provide a recipient phone number). We take full responsibility when leaving deliveries.
At Kitty's we reserve the right for flex delivery when there are dangerous weather conditions that may impact the safety of our drivers and community. We will resume delivery as soon as conditions allow. Special considerations will be taken for arrangements going to a funeral home or funeral service if services are still ongoing.